Contact Centre Agent - Enfield, United Kingdom - Brayley
Description
Job TitleContact Centre Agent
Reference Number
CC1023
Location
Enfield
Contract Type
Full-Time Permanent
Salary
£21000 per Annum
Closing Date
31/03/2024
The Role
Brayleys Cars Limited are currently recruiting contact centre agents to join their contact centre, based in Enfield North London.
We are searching for a polite, professional contact centre agents to work closely with other team members to provide outstanding service to our customers who wish to book their vehicles into our service departments through our contact centre.
You'll listen to our customers to understand the reason for their call, address all questions, and provide an accurate and efficient response.
What does a contact centre agent do at Brayleys?
- Taking and making calls to customers whose vehicles are in need of service or repair and booking them into our service centres.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information to make sure we have all that is needed to ensure that their visit to our service centre runs smoothly.
- Building lasting relationships with customers and other contact centre team members.
- Utilising dealer management system software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed contact centre key performance indicators while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit customer needs.
- Taking part in training and other learning opportunities to expand knowledge of company and its products.
- Adhering to all company policies and procedures.
Required Skills and Experience
Ideally you would have some experience in a similar role, although we will consider individuals with other customer service and administration experience.
- Outstanding communication and customer service skills
- Excellent organisation and time management skills with the ability to work to deadlines
- Intermediate IT skills with the ability to learn new systems quickly
- A commitment to the Brayleys Guiding Principal of treating all visitors to our business, as they would a valued guest in our own homes.
The Company
Brayleys Cars Limited is a multi-award winning company with strong values that put our people and customers at the heart of everything we do.
- Weekends off to spend time with your family, friends and loved ones
- An uncapped bonus scheme with very high earning potential
- Minimum of 29 days holiday per year, increasing to 33 days with length of service rewards.
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.
- Cycle to work scheme
- Access to a brandnew car through the Brayleys Employee Car Scheme
- Brayleys Employee Benefits programme giving access to discounts across highstreet and online retailers through our partnership with PerkBox
- Life Insurance
- Tool Insurance
- Group Contributory pension scheme
- Career development opportunities and career progression
- Inhouse and manufacturer training
- Enhanced maternity & paternity leave after a qualifying period
- Annual Christmas party for you and your partner
- Independently recognised and certified as A Great Place to Work
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