Chemotherapy Scheduler - Manchester, United Kingdom - The Christie NHS Foundation Trust
Description
The Chemotherapy team require a scheduler to work as part of our existing team to schedule patients receiving Systemic anti-cancer treatments.
The post holder will be expected to work as part of a very busy team, spending time in out- patient clinics and covering other administration roles including reception.
The post holder will require excellent communication skills and be able to work as part of a team but also be able to manage your own workload.
The post holder's role will include the booking of patients SACT treatment, and booking Outpatients appointments, communicating with patients and relatives both face to face and on the phone, ensuring patients receive their appointments in a timely manner.
The role requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manor at all times.
We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services.
We run one of the largest early clinical trial units in Europe with over 300 trials every year.
Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
The main purpose of the role is to facilitate the efficient running of the unit by receiving patients onto the unit, ensuring all patients are checked in and out and that future appointments are booked.
The scheduling of patients SACT treatment, and Outpatients appointments, communicating with patients and relatives both face to face and on the phone, ensuring patients receive their appointments in a timely manner.
It requires the individual to meet deadlines for appointments and targets, to communicate well with all members of the multidisciplinary team, patients, and their relatives and to act in a professional, courteous manor at all times.
Communicate complex information about chemotherapy appointment schedules to patients
Communicate with patients who may be anxious, angry or upset
Exchange relevant information with GPs and other health professionals
Deal compassionately with distressing situations
Liaise with other members of staff regarding case notes and patient visits
Maintain patient confidentiality at all times
Resolve issues arising in own role, such as cancellation of patient appointments and missing patient notes
Use own initiative to liaise with clinical staff where necessary regarding patient queries
Use patient information systems to assist patients and staff with solving issues
Assess patients' demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS
Plan for patient admissions, appointments, and discharge
Clinic preparation to ensure that all clinical notes and forms are present
Make alterations to clinic structure to accommodate arrival of unexpected patients
Use the Iqemo scheduling system to book patients for treatment.
Re-arrange clinics to accommodate staff absence
Ensure that annual leave does not occur at the same time as colleagues
Provide cover for colleagues across the Division and at other trusts who deliver chemotherapy activity in times of sickness and annual leave - therefore will be familiar with systems and processes in all areas.
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