Operations Team Leader - Worthing, United Kingdom - Equiniti

Equiniti

Verified Company

Worthing, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.

We are
TRUSTED to deliver on our commitments,
COMMERCIAL in building long term value,
COLLABORATIVE in our approach and we
IMPROVE by continually enhancing our skills and services.

There has never been a better time to join EQ.

Role Summary

To lead in the day to day operation of debt recovery & reconstructions function, utilising available resources in order to deliver a quality service to customers in line with FCA regulations specifically around CASS rules (Client Assets).

The function isto ensure accurate record keeping, update to date procedures and flow maps, precise intra day and end of day client money funding calculations, exercising Lean consumption.

Core Duties/Responsibilities

Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency, supporting line management in the implementation of centrally driven changes when required
Monitor individual staff and team performance, recommending actions to resolve problems in order to maintain operational efficiency and service quality
When required provide project support ensuring own deliverables are on time and to specification
Minimise time and effort delivering exactly what customer wants doing away with waste, reviewing end to end processes enhancing where possible.
Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.
Help others to become familiar with new tasks
Commits time and effort to coach other in new processes or techniques
Gives all necessary instruction and onjob demonstrations
Reviews the performance of individuals against the requirements of their role
Intervenes in a tactful way to stop errors being made
Provide input to business strategies taking into account commercial business requirements as well as related risks and controls

Skills, Capabilities and Attributes

Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency, supporting line management in the implementation of centrally driven changes when required
Monitor individual staff and team performance, recommending actions to resolve problems in order to maintain operational efficiency and service quality
When required provide project support ensuring own deliverables are on time and to specification
Minimise time and effort delivering exactly what customer wants doing away with waste, reviewing end to end processes enhancing where possible.
Provides honest and constructive feedback to others

What We Offer

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.