Customer Service Advisor - Newbury, United Kingdom - Saint-Gobain
Description
We are looking for an enthusiastic Customer Service Advisor to join our team in Jewson Newbury (RH14 5EA)
This is an essential role within the branch network, you will build relationships with customers, in branch at the trade counter and over the phone, to understand their wider needs to maximise sales growth within our branch.
We're a busy and well-established branch and we pride ourselves on doing everything we can to understand our customers' needs to deliver solutions to save them time, money, and hassle.
Is this role right for me?
First and foremost, we always want to recruit great people that really understand our values and ways of working.
Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson.
Some experience we are looking for:
- Previous experience within a builders' merchant would be beneficial, but not essential
- A passion for delivering great customer service
- A good degree of IT literacy
- Great communication skills
Hours of Work:
Monday-Friday 7:30am-17:00pm and every other Saturday 8:00am-12:00pm
What will I be doing?
As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with customers both face to face and over the phone.
Our colleagues are critical to our customers' success and you will be working with a team that proactively supports them in every way possible.
In order to support our customers and deliver a great service you will;
- Get to know our products and services in order to make the most of all customer interactions
- Develop great relationships with new and existing customers (both face to face and over the phone)
- Understand customer needs and provide proactive advice and solutions
- Use our inhouse systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement
What can we offer you?
Jewson is one of more than 30 exciting
Saint-Gobain brands in the UK and we are also proud to have been named a 'Top Employer' for 7 consecutive years.
We are pleased to offer you:
- A competitive salary
- A discretionary bonus scheme
- Opportunities for career progression and development
- 31 days' holiday (including bank holidays), plus the option to buy or sell additional days
- A defined contribution pension scheme
- Great discounts across high street chains, online stores and holiday agents
- Saint-Gobain Life Assurance Scheme
- Access to a leading health and wellbeing portal
LEGAL STATEMENT
Are
Jewson and Saint-Gobain an Inclusive employer?
We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation.
So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
More jobs from Saint-Gobain
-
Warehouse Assistant
Rochester, United Kingdom - 3 weeks ago
-
Finance Business Partner
Coventry, United Kingdom - 3 weeks ago
-
Plant Operator
Goole, United Kingdom - 1 week ago
-
Tool Hire Supervisor
Chesterfield, United Kingdom - 1 week ago
-
Manager in opleiding
United Kingdom - 1 week ago
-
Customer Service Assistant
South East, United Kingdom - 1 week ago