Ugi Support Worker - Blackpool, United Kingdom - Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust

Verified Company

Blackpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The UGI Support Worker is responsible for:

Working closely with the clinical team and will be a point of contact for patients and carers, coordinating all aspects of their care including organising health & wellbeing events; coordinating holistic needs assessments; signposting patients to support services and resources; triaging patient phone calls; implementing policies and procedures and managing data.

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity, excellent communication skills and be willing to undertake on-going training and development.

Triage incoming calls, from patients, relatives, carers, and other health and social care professionals.
Assess the needs of all callers and provide general information and support about cancer and cancer services, to enable people to navigate the health and social care systems.
Communicate information with a high degree of empathy, understanding, diplomacy, honesty, and integrity.
Provide basic telephone advice and refer on or signpost to other sources of support and information as required.
Coordinate the necessary assessments, appointments or investigations if required.
Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency, alerting the clinical team or enabling rapid response as appropriate.
Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit.
Coordinate the care for a defined group of patients assessed by a registered practitioner as having level one care needs.
Organise and prioritise the designated workload.

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire and offers a full range of district hospital services and community health services to a population of 1.6 million in Lancashire and South Cumbria.

The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre, and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology services across the wider region.

We employ more than 6,500 staff, with a turnover more than £370m in 2014/2015 and have approximately 900 beds.

Our main activities are:

Cardiovascular care at our Cardiac centre.
Accident and Emergency at Blackpool Teaching Hospital.
Community Midwifery and Women and Children's Services.
Clinical research with an 80strong team of nurses and doctors.
Community nursing and school nursing.
Recovery and rehabilitation for a variety of conditions including brain injury, stroke, and elderly care.
Sexual health and family planning services.
Wellbeing and lifestyle including mental health services, heart health campaigns, and smoking cessation services.
End of life and palliative care.
Contribute to the holistic needs assessment and the development of an individual care plan as appropriate reflecting experience and qualification.
Implement, monitor, and review the ongoing care plan with the patient and carer and modify as appropriate.
Evaluate outcomes of care delivery with the registered practitioner.
Coordinate and organise appointments and assessments as required.