Customer Service Advisor - Glasgow, United Kingdom - Radius Payment Solutions

Radius Payment Solutions
Radius Payment Solutions
Verified Company
Glasgow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Job Advert


Job Title:
Customer Service Advisor


Salary:
£26,500 on target earnings (made up of base salary and commission)


Location:
Strathclyde Business Park, Bellshill, ML4 3PE


Working Hours:
Monday to Friday 8:30am-5pm


Heard of us?


We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.

We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered.

From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends.

Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings.

Sustainability is at the core of our offering.

With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.


We have over 300,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland.


Your responsibilities day to day will be

Some of your daily responsibilities will be:

  • Driving conversation to understand customer requirements, potential issues, wants and needs including additional product requirements.
  • Answer questions about products offered by Radius.
  • Keeping internal systems up to date.

What do we expect of you?

  • Good communication skills and strong telephone manner.
  • Driven approach to meet and exceed expectations of customers.
  • Display agility to be flexible and open to customer feedback and new ways of working.
  • Basic understanding of Microsoft office programmes e.g. Excel.
  • Use your initiative to maintain relationships.

What can you expect of us?

  • A friendly culture that mirrors our proposition to our customers.
  • A fastgrowing organisation that defines itself as being agile and innovative.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.


Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.


Not only will you have the chance to further your career development within Radius, you'll have access to our competitive reward and benefits package.

This includes core company paid benefits such as a Defined Contribution pension scheme, access to our online mental, physical and financial wellbeing platform, enhanced maternity pay, cycle to work and electric car scheme.


And of course, you will be part of modern purpose-built space in Crewe that will provide you with an outstanding working environment (complete with onsite gym, canteen, games rooms and coffee bar style break out rooms).


Our benefits include.

  • 24 days holiday plus bank holidays (increasing with each year of service to 25 days)
  • 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
  • Company sick pay, life assurance and pension
  • Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
  • Friendly and supportive team working environment that encourages opportunities for selfdevelopment
  • Employee Fuel Card (after 6 months)
  • Monthly dress down days for charities chosen by our employees
  • Monthly solo and team incentives and rewards such as vouchers and trips abroad for top performers

Still curious?
Radius is an equal opportunities employer.

We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.


  • We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._
N.B.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

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