Quality and Compliance Officer - Camberwell, United Kingdom - Trigon Recruitment

Trigon Recruitment

Verified Company

Camberwell, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Quality & Compliance Officer

Location:
London - Camberwell (Office Based)

Salary:
£24,000 - £27,000

Working hours:
Monday - Friday

Job Type:
Permanent, full-time

Job Purpose

Ensure compliance with all contractual requirements throughout the company.
Work with wider project teams as required to support assurance and process review.
Support focused quality support initiatives including site and external assurance visits.
Demonstrate a willingness to learn and motivate others to develop/grow industryspecific knowledge and skills.

Key Responsibilities

Undertake audits and monitoring to ensure contractual requirements are delivered.
Collate audit information, generate, and distribute regular, accurate, and detailed reports with remedial action plans, highlighting findings, risks to the business, and recommendations of corrective and preventive actions.
Support operations with training advice and assistance to rectify areas of low quality/noncompliance, ensuring best practice is shared and consistency obtained across all contracts.
Monitor progress and compliance with contractual milestones ensuring contractual requirements are met.
Carry out both fieldbased and remote complex compliance audits in line with commissioners' contractual compliance and company processes and policies.
Assist the Head of Quality in developing a set of compliant customer paperwork and continuously interpreting commissioners' guidelines to contribute to internal guides and communications.
Act always within the company policies and procedures.
Comply with the Get Set security practice to ensure customer data is always dealt with in a confidential and secure way, and our obligations around this are maintained.
Carry out all duties safely and properly per the company's Health & Safety Policy.
Create awareness amongst stakeholders about our company's vision of equal opportunities and values.
Provide managers and delivery teams with constructive feedback that allows them to improve their quality and compliance, as well as their overall performance.

Key Skills Required

Strong communication, conflict management and negotiation skills.
Accuracy and an eye for detail essential.
Strong written communication skills with the ability to produce clear accurate reports, statistics, and documentation.
Ability to prioritise tasks effectively and distil complex requirements into simple protocols.
Influencing and negotiation skills that promote understanding, commitment, and action.
Ability to analyse information and trends, draw conclusions and develop action plans.
Computer, data entry, and MS Office skills
Ability to seek out solutions to problems.
Strong time management, planning, and organisational skills.
Excellent interpersonal skills, the ability to work independently and in a team environment.
High level of initiative and motivation.
Will have auditing experience relating to compliance with contractual and company requirements with commissioners such as DWP, ESFA, ESF and Big Lottery.
Proven track record and demonstrate a strong understanding of employer recruitment.
Must be resourceful & innovative with a positive outlook.
Team player and supportive of colleagues.
Resilient and solutionoriented
Openness to improve and respond positively to constructive feedback.