Patient Access Officer - London, United Kingdom - HCA Healthcare UK

HCA Healthcare UK

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Inpatient Access Officer

_ This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care._

Location:
London Bridge Hospital - 1 London Bridge

Contract:
Full time 7.5 hr shifts. working hrs are 6am till 1800pm with occasional Saturdays

Salary:
£25,000

Employment Package:

We will look after you with private healthcare insurance for you and your family, a contributory pension scheme and a vast range of additional rewards.

25 days annual leave and 8 days bank holiday.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow your career with us.

About the Role

We have an exciting opportunity to join HCA UK, as our Inpatient Patient Access Officer to provide a comprehensive range of patient administrative and coordination services within our private patient-exclusive facility.

You will be part of an experienced team offering lots of support to focus on the patient journey.

To provide a 5Star customer service
Motivate enhance your administration duties with the admissions
To support staff to encourage new starters professional development
Flexible in attitude and behaviour to support the team at all times
To deal with all registration queries with integrity and compliance
Show attention to detail when dealing with patients & thirdparty holders
Ensure that departmental objectives are always met
To perform professionally & ensure all admission duties are meet to organisational needs
Maintain standards to ensure positive patient experience
Maintain up to date knowledge on admission protocols
Ensure accurate data collection to meet departmental targets
To actively learn all processes and procedures within the team to ensure that they always meet the needs of the business
Identify to raise weaknesses in current processes that may affect the patient experience
Ensure that your department objectives are always met
Maintain relationships with other departments to promote successful collaborative working processes
To adhere to all administrative duties with Admissions & Pre-Admission department as necessary
To ensure 100% authorisation or Self pay collection is in place before patient is admitted to the ward.
Previous administrative experience, ideally in private healthcare, or healthcare patient bookings or admissions.
Exceptional IT skills, accuracy and attention to detail.
Able to multitask, coordinate multiple priorities, meet deadlines and act on instruction quickly to support patients and consultants.
Excellent customer service and communication skills.

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