Field-based Quality Assurance Lead - Exeter, United Kingdom - Sherwoods SW LTD

Sherwoods SW LTD

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sherwoods is one of the leading facilities maintenance businesses in the South West and when it comes to providing facilities maintenance services, it's our team that makes us different. We have an extensive portfolio of clients within the healthcare, education, leisure, hospitality, and retail sectors and pride ourselves on our one-team culture. We work together, play together and support each other.

Due to continued growth, we now have an exciting opportunity for a
Field Quality Assurance Lead to join our team based in South West England.

About the role:

As our
Field Quality Assurance Lead, you will be responsible for driving quality improvements across our field-based engineering teams to ensure we deliver excellent service to our customers.

Visiting sites across our region, which stretches from Land's End to St David's and across to the M3 corridor, this highly customer-facing job will primarily involve auditing completed field engineer works with a clear objective of driving continuous improvement.

Hours of work are generally 40 hours/week Monday to Friday, between 08:00-17:00, but some flexibility around start and finish times may be required along with occasional nights away from home.

It is anticipated that you will be field-based 4 days per week with 1 day working from our HQ in Newton Abbot or from home.

Your base location is flexible but the successful applicant will ideally live in the central zone of our region.

Your main duties as our
Field Quality Assurance Lead will include:

Taking the lead on field quality and providing advice and support to our Heads of Department and Field Supervisors.
Undertake Inspections and Audits across all functions of the field team to establish compliance with company policies, procedures, and standards.
Assist in the preparation of reports and analysis of the quality performance of the business based on the inspections and audits completed.
Review Quality information to identify trends and areas for improvement.
Monitoring and regular review of our Supply Chain field quality performance.
Highlight areas of strength and best practice in quality so that other teams may adopt and benefit from them.
Develop and maintain effective working relationships with all key stakeholders and subcontractors.
Undertake investigations of poor quality, identify the root cause, and create action plans to prevent recurrence.
Driving continuous improvement programmes through effective analysis, process audits, and collaborative activities.

What we're looking for in our ideal Field Quality Assurance Lead:

Proficient in the use of CRM Systems and O36
Previous experience within the Facilities Management sector
Customer and clientfacing experience
Experience in compiling specifications and workflows
Excellent communication & soft skills
Desire and passion to deliver bestinclass service and quality
A passion for detail and benchmarking standards
A clear appetite to take the lead in timesensitive situations
Ability to Lead, Coach, and Inspire
A proactive approach to problemsolving
Flexibility and adaptability in working environments

Education and Qualifications
Essential

GCSE Maths and English at Grade C or above (or equivalent)
Full UK Driving Licence

Desirable

Lead Auditor Certified to ISO900
Completed Trade Qualifications
Completed Apprenticeship Qualifications
Knowledge of Quality Control Practices

Our "awesome" stuff:

Industryleading salary and overtime at enhanced rates
29 days holiday, plus a day off for your work anniversary
1 x paid volunteering day per year
Cycle to Work Scheme
Holiday buy and sell
Enhanced maternity, paternity, and adoption pay
Company vehicle and fuel card (no personal use)

- "Bring your own device" policy so we'll contribute to the cost of using your personal mobile phone

Extensive discounts platform
A range of medical and wellbeing benefits including Simply Health Cash Plan after probation
We're passionate about supporting each other, so we'll also provide you with any training and development you need to do your job well

**Closing Date: 4th August 2023