Customer Service Advisor - Normanton, United Kingdom - Movianto

Movianto
Movianto
Verified Company
Normanton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Purpose of the role

Key Responsibilities

  • Investigate and resolve customer service queries. For example
  • Confirming orders
  • Delivery ETAs
  • Late deliveries
  • Collections
  • Order cancellations and amendments
  • Back orders
  • Delivery discrepancies
  • Liaise with Transport and Suppliers to investigate queries identifying preventative and corrective actions if required
  • Record and process collections and liaise with the client/customer as required.
  • Log and process client/customer incidents in line with the incident's procedure
  • Maintain administration, filing and strive towards specific KPI's
  • Attend (when required) internal and external conference calls
  • Be a key driver and participate in process improvement projects
  • Ensure all applicable company quality procedures are always followed
  • You may be required to support other areas of the business, so flexibility is a must.

Qualifications / Experience required.

  • Previous customer service experience
  • Exceptional verbal communication skills both verbally and written
  • A professional and courteous telephone manner
  • Competent in the use of Microsoft packages with a good level of computer skills
  • Ability to work under pressure
  • Able to work as a team or individually
  • Excellent organisational skills with the ability to prioritise workload
  • A keen eye for attention to detail
  • Accuracy and data entry skills

Job Types:
Full-time, Permanent


Pay:
£22,870.00 per year


Benefits:


  • Company pension
  • Cycle to work scheme
  • Health & wellbeing programme
  • Life insurance
  • Onsite parking
  • Referral programme

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person


Reference ID:
ID: 1220
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