Mental Health Practitioner - Lincoln, United Kingdom - Lincolnshire Partnership NHS Foundation Trust

Tom O´Connor

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Tom O´Connor

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An exciting opportunity has arisen for a number of permanent B5 Mental Health Practitioners to work within the brand new 111 urgent mental health care team in Lincolnshire.


This post is a key role within the 24/7 Mental Health First Response service and will be the first point of contact for people who may require urgent mental health support.


Mental Health Practitioners provide effective mental health support to people calling the service who may be experiencing a mental health crisis.

This may include triage and risk assessments, and brief psychosocial interventions.


Working via telephone and video calls, Mental Health Practitioners will provide effective emotional support for people through the use of compassionate conversations and, when appropriate, encourage and guide effective self-management of emotional distress.

Mental Health Practitioners will be able to recognise when a person requires more support than is possible to be delivered over the phone, such as a crisis mental health assessment or ongoing support and be confident to make the necessary arrangements to facilitate this with an appropriate registrant, clinician, service, or organisation


From April 2024 the NHS 111 press option 2' for Urgent Mental Health will available 24 hours a day, 7 days a week for all ages across Lincolnshire.

People can use this number if they have an urgent mental health concern themselves or about someone they know, additionally this will include a professional helpline for those seeking mental health advice.


Callers will be transferred to a mental health practitioner who will conduct a triage of needs and telephone-based intervention to reduce distress.

Where appropriate individuals can be referred to mental health services, given self-care advice or signposted to other support.


The Mental Health Access Practitioners will be instrumental in ensuring that the people of Lincolnshire are directed to the most appropriate service to assess their emotional wellbeing and mental health difficulties.


As a Mental Health practitioner Call Operator, you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers, provide triage and where necessary escalate or signpost to services across Lincs.

We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development, and mentoring.


Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire.

Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.


You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work.

We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall.

In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive.

We're really proud of this


We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions.

We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Please view the attached Job Description and Person Specification documents for complete details regarding this post.


We will invest in you, so we will fully fund and support postgraduate studies or courses to help you further develop your career.

We can also offer you many staff benefits to help support you which include:

Early access to Psychological Therapies and Physiotherapy

Competitive annual leave allowance

C ar leasing scheme

C hildcare Vouchers

NHS pension scheme

F ree eye tests

Money saving options through our salary sacrifice scheme

Discounts on major high street retailers and restaurants

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