Band 2 Ward Clerk - Birmingham, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job overview:

This is 37.5 hours per week, Monday -Friday

The hours and days are non-negotiable due to service need.

To provide administrative support to the ward and to be the first point of contact to all users of the service.

You will support and assist the nursing staff in the day-to-day management of the ward, contributing to the care environment and carrying out general administrative duties.

Main duties, tasks & skills required:

As a ward clerk you are first point of contact and are based on the wards reception desk welcoming and answering patients / visitor queries on the ward and answering the telephone.

The role will consist of a strong emphasis on data quality, customer care, taking a lead role in maintaining accurate patient notes, filing and inputting data on the Trust electronic patient administration system PAS Oceano at all times.

Provide full admin and clerical support to the ward multidisciplinary team. Effective teamwork and a keen focus on the Trusts Vision & Values are essential.

The successful applicant will have a good level of education and be able to demonstrate excellent motivational, organisational and communication skills, while having the ability to stay focused in a busy environment.

You will also have good key board skills with a high level of accuracy and the ability to work individually and as part of a team.

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

Job description:

Communication:

Accurately record telephone messages and other enquiries and refer as appropriate.
Provide effective communication and problem solving both face to face and via telephone.
Deal effectively with other departments, making appointments and booking transport.
Liaise with bed management and the admissions department with regards to patient admissions, transfers and discharges.
Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation
Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Analytical and Judgemental Skills/Freedom to Act:

Ability to make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.
Ability to recognise situations that should be referred onto the Senior Sister/Ward Manager and take prompt and appropriate action

Planning and Organisational Skills:

Organise own daytoday work tasks showing an ability to prioritise in order to achieve set timescales.
Undertake work that has been prioritised by the Senior Sister/Ward Manager

Policy and Service Responsibilities:

Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
Receive and open incoming post and act as required.
Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services.

Responsibility for financial and Physical Resources: