Operations Manager - Wandsworth, United Kingdom - Synergy Health Recruitment

Synergy Health Recruitment

Verified Company

Wandsworth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Management opportunity for a Senior Operations Manager to take overall responsibility for my Client's Extra Care Schemes across Tower Hamlets & Wandsworth, London

As Operations Manager you will be responsible for the overall leadership and operational management of 7 Extra Care Services in Wandsworth and Tower Hamlets for older people who have a range of needs, including physical disabilities and mental healthneeds, dementia and long term health conditions. You are expected to collaborate positively with the housing providers, Care Managers, health professionals and other stakeholders to deliver high quality services.

As Operations Manager you will lead, manage and supervise a team of 6 Registered Managers and other senior staff to provide the highest standard of care and support, ensuring that CQC care standards are met at all times and that service user outcomes arefully met.

You will be responsible for the overall quality of service delivery and to ensure that the services are delivered in accordance with their respective contracts, the service specification, agreed quality standards and the expectations of the Council and stakeholders.

You will put in place and oversee a QA system across your service portfolio to ensure that CQC care standards are met and that the highest level of customer service is provided.

You will compile contract monitoring and quality assurance reports for our commissionersand attend contract monitoring meetings.

You will work with partner housing providers to promote effective joint working, joined up approaches and a positive, inclusive atmosphere within the schemes.

At least 4 years management experience, skills and knowledge gained in one of the following areas:

Services for older people/people with dementia/memory loss/mental health needs/physical or learning disabilities:

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Residential day or community services for older people:

Extra care or home care services for older people:

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Prevention and re-enablement services for older people

Experience of carrying out the role of Registered Manager

Experience of leading, managing and supervising staff and the delivery of care and support

Experience of managing contracts and budgets

Knowledge of CQC standards and requirements

Experience of carrying out quality audits and managing a QA system

A relevant professional qualification (e.g. Diploma in Social Work, RMN/RGN, NVQ 4/5, RMA)

Degree level or equivalent academic qualification

Excellent written and verbal communication skills

A warm and person centred approach to working with older people and the to provide respectful personal care and support

Ability to lead, manage & supervise senior staff assertively to ensure effective team working, high standards of practice and positive outcomes for service users

Ability to work positively and collaboratively with a range of stakeholders, to sustain productive partnerships and to gain the confidence of service users, their families and professionals.

Ability to assess needs and risks and to devise and implement outcome focused care & support plans

Ability to produce high quality written reports and data within deadlines

Excellent organisational skills with the ability to prioritise & manage a busy workload, solve problems and make decisions under pressure

Personal resilience and ability to manage competing priorities
**Ability to work positively and collaboratively with a range of stakeholders, to sustain productive partnerships and to gain the confidence of service users, their families and professionals.