Client Service Representative - Basingstoke, United Kingdom - 180 Medical
Description
Customer Care includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:Remote Customer Service:
Providing customer service and support via phone, online chat, or text including:
- Call center-based customer support in response to a high volume of low complexity inquiries
- Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
Distribution Center Customer Service:
Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
- Acting as liaison between customers, production and distribution departments related to specific customer orders
- Providing technical and nontechnical customer support in a walkin service center
Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.
May require the following proficiency:
- Works under limited supervision for routine situations.
- Provides assistance and training to lower level employees.
- Problems typically are not routine and require analysis to understand.
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment.
This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
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