Production Support Specialist - London, United Kingdom - Guardian News & Media

Guardian News & Media

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a
Production Support Specialist, you'll assist with supporting key production systems and users to enable GNM to meet publication deadlines for all print and digital products.

_Shift pattern:

__ 15.00 to 01.00 and 17.00 to 03.00 Monday to Friday; 09.00 to 19.00, 13.00 to 23.00 and 17.00 to 03.00 on Saturdays, Sundays and Bank Holidays.

Based on a 4 x 10 hr shift in a 4 on and 4 off pattern._

About the Role

Troubleshoot and fix production critical software and hardware issues
Develop a good understanding of business workflows and tools to provide efficient and effective response to users
Provide relevant and timely feedback to users, you'll be the first point of contact for users between weekdays), weekends and bank holidays)
Solve user tools issues i.e. InCopy, InDesign, MediaPlanner, Titan and internal production systems
Take ownership of and complete tasks in SysAid queue (Service Management tool)

About You

Experience working on a technical helpdesk
Knowledge of Unix and MacOS
Customer service experience and confidence dealing with a wide variety of people working under pressure
Strong problem solving skills, proactive and confident in taking initiative

You can see the full job description here.

How to Apply

To apply, please upload your latest CV and a cover letter which outlines why you'd love to take on this role, and why you're a great match for what we're looking for.

About Us

The Guardian offers a
competitive benefits package including a
generous pension,
healthcare,
dental insurance options, cycle to work scheme and 2
paid volunteering days per year.

We have a strong commitment to your
learning, development and
wellbeing, with hundreds of different courses available - ranging from bite-sized e-learning courses, to on-site workshops and professional certifications.

It's the talent, energy and commitment our people bring to our business that make us who we are.

Across our business we have some of the brightest and best people in media and beyond:
award winning journalists, cutting edge commercial teams, industry leading digital talent and much, much more.

We are a vibrant and diverse community with many events groups and forums to get involved in.

Our Kings Place offices overlook Regents Canal, with the newly-developed Coal Drops Yard, Granary Square and St Pancras Square shops, restaurants and pop-ups.

At The Guardian, many of our staff work flexibly and we will consider all requests for flexible working arrangements.
Job Number

KIN0002M5

Location

Kings Place

Business Area

Finance

Employment Type

Full-time