Part-time Receptionist - Bradford, United Kingdom - Fortem People Ltd

Fortem People Ltd
Fortem People Ltd
Verified Company
Bradford, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

We are recruiting for a number of Receptionists to cover a variety of shift patterns across
Wyke, Clayton, Queensbury, Thornton/Denholme, Shipley and Greengates.

These are permanent, part time roles and the shifts that require cover are
Mon-Fri, 8am-12pm, 12pm-3pm and 3pm-6pm.

There will be the option to
cover some or all of these shifts at either site.

The salary is flexible, dependant on experience.


Essential skills required:


  • Experienced of working in a patient focussed environment
  • Ability to work with strict confidentiality
  • GP or NHS experience
  • Microsoft Office Proficiency
  • Great communication skills

Reception Duties:


  • To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patientfocused care.
  • To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and facetoface at the desk.
  • To 'signpost' patients to the most appropriate service.
  • To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones
  • To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.
  • To deal with general queries and liaise effectively with clinicians and other staff as required.
  • To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.
  • To provide chaperoning service where requested by the clinician and/or patient.
  • To ensure patient confidentiality, including the use of the computer system and visibility of the screen as well as the transfer of written and verbal communication.
  • To liaise effectively with colleagues both in the reception team and the backroom administration team.
  • To undertake administrative duties as outlined by your line manager in line with the wider function the reception team provides to the practice. These duties could range from ensuring consulting rooms are appropriately stocked, registering new and temporarypatients, dealing with repeat prescription requests, ringing patients to confirm if they will be attending a clinic appointment, to filing and other general office duties.
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