Customer Support Advisor - Warrington, United Kingdom - Tradebe Environmental Services

Tradebe Environmental Services

Verified Company

Warrington, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Tradebe require Customer Service Advisors for our new offices in Birchwood Park, Warrington.

We offer

Salary up to £24,000 per annum, and up to £250 per quarter bonus.
A very generous 25 days holiday plus 8 Bank Holidays.
37.5 hours per week, no late evenings or weekend working (flexibility required at month end)
Life assurance and pension plan.
Free shuttle bus to and from Birchwood train station.
Eye Care and discounted shopping vouchers
Wellbeing and employee assistance.
Discounted onsite gym membership.
Cycle to work scheme.
Continuous professional development.

The person

Ticket Management experience
2 years minimum in a Customer Service, Excellence, or Business Coordination
Established experience in a customerfocused environment where you can demonstrate exceptional customer service skills.
Great computer skills. CRM, SAP, and MS Office skills, advanced Excel beneficial.

The role

Working as one team across multiple telephony channels, you will personalise each interaction with a customer to provide support during the endtoend life cycle.
Processing customer sales orders, dealing with customer requests, and billing using multiple systems on a daytoday basis.
Investigate complex customer queries relating to an extensive range of products.
Working in a highpaced environment, making decisions and actions autonomously.
Educating our customers on a range of products and services, being there for them
Ensuring challenges that occur, a root cause, and preventative actions are found.
Providing customer service, advice, and support to all areas.