Repairs Administrator - Hammersmith, United Kingdom - BDS Northern

BDS Northern

Verified Company

Hammersmith, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BDS have a fantastic opportunity for a Repairs Admin to join our clients dedicated team in Hammersmith, W6.

The role is to provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure customers' needs are met and the Responsive Repairs team objectives are achieved.

Duties include but are not limited too;

To develop and maintain relationships with internal and external stakeholders to support our customers.
To assess clients' needs to ensure effective service delivery.
To advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
To update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI's are met.
To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organization.
To follow Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
To provide full administrative support to the various teams within the service.
Scheduling of appointments and diary management of team members, external contractors and residents.

Skills;

Ability to work independently, exercising good initiative and judgement
Excellent written and verbal communication skills.
Proven time management and prioritization skills.
Proven experience and ability to deliver excellent customer care and valuing diversity.
Proven attention to detail and ability to work on a variety of tasks simultaneously.
Ability to work under pressure and meet deadlines and targets

Hours; Full time, Monday - Friday

This will be an office based role, working closely with teams with properties located in Hammersmith to ensure repairs oversight and improve customer satisfaction

Pay Rate; £10.69ph PAYE- £14.05ph UMB

This is a temp ongoing contract to start ASAP

Job Types:
Full-time, Temp to perm

Salary:
£10.69-£14.05 per hour

Schedule: