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Physiotherapy Team Administrator - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust

Verified Company

Torquay, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 2 Physiotherapy Team Administrators

Location:

Torbay Hospital; 16.5 hours

Newton Abbot, Totnes and Ashburton Hospitals; 24 hours

Two exciting opportunities have arisen to join the Musculoskeletal (MSK) Physiotherapy teams at Torbay, Newton Abbot, Ashburton and Totnes Physiotherapy Outpatient departments, as part of the Administrative Team.

We are looking for an enthusiastic, cooperative and versatile person to provide support to the local Physiotherapy Team;

one post is based at Torbay, and the other post is based across Newton Abbot, Totnes and Ashburton Hospitals, as well as working as part of the wider Physiotherapy admin team across South Devon.

They should also be able to work unsupervised when required.

Duties include assisting with the administrative day to day running of the department and general office duties; for example scanning, filing, managing the phone and photocopying.

Interview Date TBC

To respond politely, efficiently and effectively to all telephone enquiries/appointment bookings received in the Physiotherapy Department
To distribute clinic information
To work flexibly alongside Admin team leads
Answer telephone, taking accurate messages and passing on promptly in accordance with office procedures, ensuring effective communication
Prepare patient information folders
Photocopy and collate written patient information
Scanning notes onto Windips system
Locating notes via Windips system
Circulate written information as requested by effecting prompt and comprehensive distribution
Prepare mail and redirect if necessary to the appropriate services to enable prompt communication with the staff
To effectively and responsibly manage filing systems
Some booking of Physiotherapy appointments for the Clinicians
To type correspondence as required promptly and accurately meeting service standards
To be familiar with, and to follow, Trust, Unit and Departmental policies including those of Health & Safety, in order to maintain consistency of approach and to safeguard the welfare of patients, visitors and staff
Any other duties in accordance with grade to meet the varying day to day requirements of the department

You will be part of the wider Musculo-skeletal (MSK) outpatient Physiotherapy Administration and Clerical team, supporting the physiotherapy service.

One role will be based at Newton Abbot, Totnes and Ashburton Physiotherapy MSK outpatient's department. The other role will be based at Torbay Physiotherapy MSK outpatient's department.

To ensure that all visitors and enquiries to the Physiotherapy Department are received courteously and their enquiries handled sensitively or signposted on to the appropriate department or service
To register patient details and arrange appointments on the appropriate IT database
To organise, and facilitate arrangements for the efficient running of Physiotherapy Clinics, keeping records up to date
To provide typing of Clinic appointments, correspondence in an accurate and timely fashion. Promptly deliver and collect mail within the Hospital
To exercise initiative in dealing with a wide range of demands and requests
To maintain confidentiality at all times regarding information gained during the course of duties
To input information into the computer
To provide support to clients and help them in distressing situations. Providing and receiving information, which requires tact or where there maybe barriers of understanding
To undertake training as required

Communication and working relationships