Customer Service Assistant - North West London, United Kingdom - Adrem Group
Description
Customer Service Assistant
£24k
NW London
We are working on a truly fantastic opportunity for a Customer Services Assistant to work in an interiors and design business.
They are looking for someone who is organised, confident, with excellent communication skills to join their fast-paced and collaborative team.
They love to promote from within, so there is ample room for career development.Excellent work/life balance - they have good holiday benefits and the potential of a bonus.
Main Duties
- Managing the client notification process, providing costs for items of hire lost or damaged and answering queries
- Liaising with clients to resolve and validate any changes to end of hire dates
- Assessment of damaged stock items, liaising with repairs team
- Working closely with the stock and loading bay teams to ensure stock levels and quality control
- Managing communication effectively and efficiently to sales and display teams regarding stock availability and condition
- Delivering exceptional customer service while managing client expectations throughout the process
- Maintaining up to date stock database and archive system
- General administration requirements and team support
Skills Required:
They are looking for a confident and motivated person to join their team, someone with common sense, who likes to take the initiative, works well in a group but also able to focus on solo projects and deadlines.
- Outstanding written and verbal communication and customer service skills
- Proven experience in customer service
- An organised individual who demonstrates a systematic, meticulous approach to their workload
- The ability to maintain a calm professional attitude in an energetic working environment
- A team player with an enthusiastic, confident and flexible approach
- A quick learner with excellent computing, language and numerical skills
- A solution focused individual with the ability to juggle multiple tasks and prioritise accordingly
- Good understanding of Microsoft Office packages
- A willingness to support and help others in the team
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