Student Accommodation Deputy Manager - Liverpool, United Kingdom - Jackson Sims Recruitment Ltd

Jackson Sims Recruitment Ltd
Jackson Sims Recruitment Ltd
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Student Accommodation Deputy Manager

Location:
Liverpool

Salary:
circa £25,000-£30,000PA (DOE)

My client is a leading provider of Purpose Built Student Accommodation in the UK.

They provide accommodation primarily for Colleges and International English Schools along with a provision for University and Direct Let accommodation.


The role of Deputy Manager is to assist the General Manager with the running of the residences, ensuring a first class residential and customer experience.


Main responsibilities

  • To assist in the management of the property
  • To assist in ensuring the property is managed and operated in line with agreed operating principles
  • To ensure the property achieves the best possible occupancy and financial performance
  • Respond to emergencies both during and out of working hours via an on call rota
  • Embrace the 'more than just a room' philosophy of student welfare and support services.
  • Deputise for the General Manager in their absence

Duties required

Building management

  • Day to day responsibility for providing excellent customer service and student experience
  • Assist the General Manager to ensure the highest possible standards of student safety and welfare
  • Assist in recruitment and training of team members and assist in social activity preparation as required
  • Assist in the preparation of staff rota
  • Respond to emergencies both during and out of working hours via an on call rota
  • Deputise for the General Manager in their absence
  • Carry out general reception duties including, but not limited to, mail handling, facilitating approved access for visitors and contractors, and general completion of administration
  • Assist in managing 'checkin' and check out' procedures ensuring efficiencies and room management procedures are adhered to
  • Take a lead role in the onsite management of maintenance (reactive, planned and cyclical) to ensure sector leading service levels
  • Take a lead role in managing the onsite housekeeping team
  • Carry out kitchen inspections, update records and take corrective action when needed.
  • Undertake regular inspections of rooms and common spaces, update records and take corrective actions when needed
  • Assist the General Manager with daily site standard audits
  • Be a Health & Safety Champion
  • Take a lead role in fire safety, weekly fire alarm tests and regular evacuation drills.
  • Issue and regulate stores and cleaning supplies and assist in maintaining correct stock levels

Financial

  • Work to agreed budgets
  • Assist in the management of payments and, when appropriate, rent debt and damage charges
  • Work with internal and external partners to improve services, value for money and profitability.

Marketing & promotion

  • Assist the General Manager to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly to include printed collateral, webbased information and social networkingsites.
  • Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate
  • Marketing of the property to direct let customers where required
  • Marketing to existing customers to maximise repeat business when required
  • Assist in marketing and management of lettings including shortterm contracts and summer lets when required

Service provision

  • To ensure that all service level agreements with all stakeholders are met and that any shortfalls are documented and reported to the General Manager

Compliance

  • To support colleagues with regards to requirements under immigration legislation and Right to Rent.
  • Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme.
  • To contribute to the development of policies and procedures in accordance with necessary legislation, HMO compliance
  • Ensure the safety and welfare of all students and the Safeguarding of U18s accommodated. All members of the team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider residence, college and company managementteams.
  • Actively seek to safeguard and promote the welfare of U18s and refer any U18 safeguarding, welfare or support issues immediately to the General Manager and U18 Well Being Coordinator. If the situation is applicable follow the red and yellow alert processand in the event of becoming aware of a major incident follow the red/yellow alert process and alert Management.

General

  • Any other duties as required by the GM

The successful applicant will:

  • Possess leadership and excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
  • Have a passion for customer care and a sensitivity to students needs
  • Have experience in a customer facing environment
  • Have experience of working in an effective Health & Safety culture in line with legislation
  • Be able to work to agreed budgets
  • Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate internal management systems
  • Ability to offer flexibility in working hours including provision of out of hours support in an emergency if required

Essential skills/ experience:


  • Have experience and a passion in customer service, hospitality or student service provision, ideally in an accommodation related area
  • Be able to engage in team work
  • Ability to prioritise workload and meet deadlines
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