Senior Medical Secretary - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Paediatric Diabetes and Endocrinology, Band 4 Senior Medical Secretary, 37.5 hours per week.

Communication:

To act as a point of contact for queries from clinical and nonclinical staff
Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient's needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
Returning calls promptly and keeping callers updated with information in an effective and efficient way
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Organising and Planning:

Checking and sorting investigation reports and passing information on to clinical team as required
Ensure the dispatch and production of all clinical correspondence is maintained by proactively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Interviews will be held remotely via MS Teams on Wednesday 14th December.