Customer Service Administrator - Bournemouth, United Kingdom - Link Group

Link Group
Link Group
Verified Company
Bournemouth, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Overview
To deliver results through the handling of customer enquiries in line with their needs. Meet customer expectations by providing a market leading customer centric service which builds excellent relationships.


Key Accountabilities and Main Responsibilities

  • Demonstrate care and empathy for the customer and intermediary need in handling customer enquiries.
  • Achieve high standards of quality, efficiency, and productivity,
  • Build and maintain relationships through the delivery of customer requests within timeliness standards set.
  • Take personal responsibility for meeting deadlines and resolving customer concerns.
  • Contribute to a positive team culture.
  • Demonstrate adherence to customer focus and conduct policy. Demonstrate flexibility and collaboration towards meeting customer and business needs.

Experience & Personal Attributes

  • Customer centric mind set and experience of working in customer services.
  • Ability to work to a set of policies and standards.
  • Demonstrate a flexible approach towards changing business needs.
  • Professional
  • Maths and English GCSE grade C+ are essential for this role
Link Group is a leading fund administration and share registry specialist.

We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs.

Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner.

Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.


Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients.

We support clients across all superannuation fund sectors including government, industry, retail and corporate.


By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market.

The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.


Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively.

We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported.

We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.


We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

More jobs from Link Group
See all jobs of Link Group