Customer Service Administrator - Romsey, United Kingdom - Personal Best Education

Personal Best Education
Personal Best Education
Verified Company
Romsey, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Position:
Customer Service Administrator


Contract:
Full-time 37.5hrs and permanent


Location:
Personal Best Education HQ, Romsey


Salary Band:
£20,000 per annum


Start:
Oct 2023


Other Benefits:

Company pension scheme, free fitness suite access, staff discounts of lettings and classes, free parking, CYCLE2Work Scheme, professional training opportunities, Free Holiday Activity Camps for staff children aged 6-11 years.


The Company
Personal Best Education has been providing expert educational, sports and activities services since 2012.

Our aim is to give individuals of all age-groups and backgrounds the opportunity to achieve the best they can and make a positive impact on themselves, their community, their organisations and the wider world.

Our primary focus is to educate and improve the physical and mental well-being of all children, adults and seniors.


Our educational services are aimed at equipping young people with the right tools for the future, as well as broaden their horizons, enabling them to be successful global citizens and make a positive contribution to society.

In addition, our sports and activities provision offer people from across the spectrum to engage in fun and positive activities to benefit both their mental and physical well-being.

Our desire is to give everyone the opportunity to be the best version of themselves - whatever the age, background, circumstances or aspirations.


The Position
We are looking for a competent and enthusiastic Customer Service Administrator to join our team at Personal Best Education. You should have excellent administrative skills and be confident dealing with customers at all levels.


The primary responsibilities include, but are not limited to:

  • Provide a high-level of support to all Personal Best's Customers
  • Support the customer service provision across the Personal Best portfolio
  • Support the DBS implementation process across all seasonal and casual staff
  • Maintain excellent and uptodate knowledge of all Personal Best's provisions
  • Use CRM to create, update and manage accurate records of contacts and bookings and help identify ways to improve systems
  • Support other areas of the Personal Best business, when requested by line manager Qualifications, Skills and Experience
  • Must hold a minimum of 5 x GCSEs (or equivalent) grade A-C (95) inc. Mathematics & English or equivalent certificates

Essential skills and experience

  • Experience in a customer service or client facing environment with administrative duties
  • Excellent organisational, planning and time management skills
  • Solid understanding of good customer service best practices
  • Strong communication and interpersonal skills
  • Competency in using IT systems (Microsoft office, Google drive)

Application Process

Job Types:
Full-time, Permanent


Salary:
£20,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Gym membership
  • Onsite gym
  • Onsite parking

Schedule:

  • Day shift
  • Holidays
  • Monday to Friday

Ability to commute/relocate:

  • Romsey: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 22/09/2023


Reference ID:
Customer Service Administrator
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