Motor Claims Customer Advisor - Liverpool, United Kingdom - Balfour Wilson Recruitment Specialists Ltd

Balfour Wilson Recruitment Specialists Ltd

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is looking to add to their ever growing team and are looking for their next group of AMAZING Motor Claims Customer Advisors.

The role, once induction and training is completed is 3 days at home and 2 in the office, however for people less experienced, initially you will be 100% in the office until such time you are ready to join the 3-2 team.

RESPONSIBILITIES:

Make correct policy decisions in regard to indemnity and coverage referring where necessary
To review liability to ensure correct decision made and where necessary negotiate liability settlement
To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
To ensure recovery of claims outlay, where necessary
Ensure reserves are accurately based on current information for all elements of the claim within authority levels
Appoint appropriate partner companies and monitor/manage their performance
Clear communication with customers, third parties and their representatives
Deal with telephone calls including completing any actions necessary as a result
Maintain own allocation of files within SLA
Contribute to team/department performance by assisting colleagues to ensure team targets are met
To process and/or authorise payments within authority levels
To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
To maintain data accuracy and files to agreed standards
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To build great relationships with cross functional teams to ensure overall success
To drive your own development by actively seeking development opportunities
To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
To adhere to company policies and procedures
To actively and positively promote and represent the group throughout the firm, and to external bodies

BENEFITS:

Working Hours: 37.5 with an hours lunch break.

Flexible hours, you can work either 84, 95 or 10 31 days holidays including bank holidays
2 paid volunteering days
Medi cash
Life assurance scheme
Pension

Job Types:
Full-time, Permanent

Pay:
£22,500.00-£29,000.00 per year

Benefits: