Customer Experience Administrator - Hook, United Kingdom - Cinch Cars

Cinch Cars

Verified Company

Hook, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

March 01, 2023

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Advert ID:376649

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Job Reference:GP739596HooCEA

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Location:Hook

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Job Type:Contract

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Salary:£ to £ per year

Location - Hook, Hampshire

Shift pattern - Monday to Friday (9:00 - 17:30)

Salary - £23,000 - £26,000 with a bonus of up to 10%

Contract - 12 month FTC

Purpose of the role:

To deliver a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the purpose of cinch.
The role holder will achieve this through engaging conversations with Customers off the back of affiliates leads and organic sales opportunities coming from our Customer Experience team.

Role Accountabilities:

The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
This will be a phone based role where you will be expected to maintain agreed KPI's
Your core responsibility will be support the administrative functions of the Customer Experience team.

This will include but not limited to:

Hire car management
Service History management
Supporting our CinchCharge facility

Relationships:

As an executive in an exciting, transformational brand you'll be one of the only touch points to our Customers. Your ability to build relationships with those Customers and suppliers is vital to your success in your role.

Knowledge and Experience:

Experience of delivering first class customer service in a customer facing environment
Excellent communication skills
Drive to exceed targets
Influencing and negotiation skills, having the ability to identify and close the sale.

Personal Characteristics

Customer obsessed, determined to deliver world class service
Calm, engaging but assertive personality to deliver a resolution
Excellent attention to detail
Confident in leading through ambiguity in a fastpaced environment
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._

Hook, Hampshire

Shift pattern - Monday to Friday (9:00 - 17:30)

Salary - £23,000 - £26,000 with a bonus of up to 10%

Contract - 12 month FTC

Purpose of the role:

To deliver a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the purpose of cinch.
The role holder will achieve this through engaging conversations with Customers off the back of affiliates leads and organic sales opportunities coming from our Customer Experience team.

Role Accountabilities:

The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
This will be a phone based role where you will be expected to maintain agreed KPI's
Your core responsibility will be support the administrative functions of the Customer Experience team.

This will include but not limited to:

Hire car management
Service History management
Supporting our CinchCharge facility

Relationships:

As an executive in an exciting, transformational brand you'll be one of the only touch points to our Customers. Your ability to build relationships with those Customers and suppliers is vital to your success in your role.

Knowledge and Experience:

Experience of delivering first class customer service in a customer facing environment
Excellent communication skills
Drive to exceed targets
Influencing and negotiation skills, having the ability to identify and close the sale.

Personal Characteristics

Customer obsessed, determined to deliver world class service
Calm, engaging but assertive personality to deliver a resolution
Excellent attention to detail
Confident in leading through ambiguity in a fastpaced environment
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._