Out of Hours - Blackburn, United Kingdom - Careium UK

Careium UK

Verified Company

Blackburn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for some more heroes to join our Careium Family

Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody's life, and really became their hero?

Are you an enthusiastic, motivated, caring customer focused team player, who can remain calm under-pressure?

We have fantastic opportunities for Out of Hours Call Handlers to work alongside our dedicated Operations Team handling alarm calls in a 24/7/365 Alarm Receiving Centre supporting a diverse and largely vulnerable customer base.

We have a great culture were we support and celebrate the success of our colleagues. We value our Careium Family, so whether you're a customer or colleague, you can be assured we are adopting our values into everything that we do

No two days are the same, so you will never be bored We're seeking a team-player who is flexible and can quickly adapt to changing situations with the ability to multi-task effectively.

Resilience is crucial and you will need to be comfortable handling emotionally demanding calls to achieve positive outcomes for our customers.

You will need to be a quick learner when it comes to systems and be used to working to predefined processes that make sure all our customers are safe and well.

Who we are
We are one of Europe's largest telecare organisations, providing products and services to over 250,000 private and corporate clients. We are here to help our users maintain and enjoy a richer and more independent life.

With a strong presence in the Nordic, Europe & the UK we strive to digitalise the 'tech-assisted' living industry making sure our customers feel safe and secure when wearing our device, or using our service.

Either way we want them to feel confident that they are in safe hands with Careium.

Our mission is simple:
we aim to
Be '
Everyday' Heroes, by using innovative technology we
Act Smart, to provide support to our clients and
Show Care when they need it the most

We offer a completely digital telecom-system, making it possible for all of our vulnerable and elderly clients to feel safe in the comfort of their home, as well as in the outside world.

With our excellent team of Emergency Call Handlers we maintain our own 24/7/365 Alarm Receiving Centre, along with our own Mobile Response Team.

We currently have Evening and Weekend shifts available with weekly hours of 15, 15.5, 17.5, 21 and 22.5 hours. Whether you prefer day, evening, or night work we are interested in speaking to you
Start Date
:18th
September or 25th
September 2023**
You will need to commit to an initial 5 days training period (paid). Times TBC. This training will take place at our office in Blackburn.

What does a day in the life of our Out of Hours Call handlers look like?

Answer phone calls from customers in a timely and professional manner
Provide excellent customer service by addressing customer inquiries, concerns, and complaints
Log all customer interactions and update customer accounts as necessary
Follow company policies and procedures for handling customer calls
Escalate calls to the appropriate department or manager when necessary
Keep uptodate with changes in company policies, procedures, and products

What skills and experience are we looking for?

Comfortable working in a high contact volume environment
Confident, professional and caring with a patient manner on the telephone
Ideally experience of dealing with customers
Experience in using various systems to keep records updated and use of Microsoft Packages
Flexible and adaptable to change; comfortable dealing with new technology
The ability to multitask and follow procedures with an inquisitive nature
Able to demonstrate a high level of attention to detail
Demonstrate previous experience in a care, customer service or call centre environment (Desirable)

We Offer
In exchange for the very best
Everyday Heroes, we offer the following:

£10.42 per hour increasing to £10.92 after probation period
Annual leave that increases with length of service
Sick pay that increases with length of service
Company Maternity/Paternity Pay
A Cash Health Care plan, offering discounts for Dental and Optical procedures and much more
Life Assurance, worth 3 times the value of your annual salary
Pension contributions of up to 6%
A warm and welcoming, safe environment
Full comprehensive training
Free On-Site Parking
Learning and Development Opportunities
New Office Facilities

We'd love to hear from you if you have what it takes to be an Everyday Hero.

If you would like to work in a business that saves lives and adds value to individual's lives, then get in touch.

Please click 'apply' today to be considered as an Out of Hours Call Handler