Apprentice Receptionist at Caistor Health Centre - Grimsby Institute Apprenticeships
Description
Working week
Shift patterns tbc - operating hours are Monday - Friday 8am - 6.30pm
Total hours per week: 30
What will the apprentice be doing?
The duties and responsibilities to be undertaken by members of the practice team may include any or all of the items in the following list.
Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels.
The apprentice receptionist will be required to undertake the Customer Service Level 2 in conjunction with Grimsby Institute.- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Making appointments to see the doctors, practice nurse, health visitor or midwife
- Entering repeat prescriptions onto the computer, printing out and ensuring that these are presented to the doctor for signing
- Explaining practice procedures
- Receiving and recording requests for home visits and notifying the doctors appropriately
- Opening up/lockingup of practice premises and maintaining security in accordance with Practice protocols
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and restock consulting rooms as required
- Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
- Filing hospital reports and letters in patients notes daily
- Ensuring all new patients and temporary residents have correctly completed registration forms before seeing the doctor
- Receive specimen/samples ensuring that sufficient patient identification details are entered on the appropriate form to aid identification
- Ensuring that any unresolved, outstanding matters are passed on to incoming colleagues
- Ensuring that the office is tidy for incoming colleagues
- Restoring telephone services to normal daytime use, when required
- File letters and results
- Attend ancillary and other staff meetings and training courses as required
- Assist the Reception Manager in contacting patients who fall in to the various
- Scanning and assigning of letters
- New patient registrations
- Making up of Patient Records
- Data entry work including READcoding
- Completing any tasks that are sent through system one
- Communicating with patients eg: New baby letters, bereavement letters
- Any other duties as may be required from time to time
Eg:
Dashboard
E-Consult
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner Standard
A bespoke programme of technical and vocational learning
Functional skills in maths and English* if applicable
What is the expected career progression after this apprenticeship?
Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training.
Requirements and prospects
Desired skills and personal qualities
Communication skills, IT skills, Customer care skills, Problem solving skills, Team working, Initiative, Non judgemental, PatienceQualifications
GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential
Things to consider
About the employer
Caistor Health Centre provides medical services to the community in Caistor and the surrounding area. The practice delivers a wide range of medical and clinical services while always prioritising patient wellbeing and welfare.
Job Types:
Full-time, Apprenticeship
Salary:
£8,236.80 per year
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID:
Apprentice Receptionist (CHC)
Expected start date: 04/09/2023
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