Customer Service Coordinator - Dorking, United Kingdom - CALA Group

CALA Group

Verified Company

Dorking, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:
Key responsibilities will include, but are not limited to, the following:

Liaise with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the approved timescales and relevant KPI's
Manage and maintain the customer CRM system
Maintain cost control and follow in house procedures to process expenses, purchase ordering and payment requests
Ensure escalation of complaints and queries are processed
Other ad hoc administration duties as required

About You:

Ideally you will have experience in a similar role providing customers with an efficient, accurate and high-level quality service and have knowledge of the house building process.

This is a busy role managing a high caseload, therefore you will need to be able to prioritise your workload under mínimal supervision, and be flexible in your approach to daily tasks.