Customer Support - Belfast, United Kingdom - VANRATH

VANRATH

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple
Customer Support Representatives. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a
Hybrid working position - 2 days work from home & 3 days will be spent in the
Belfast office - in
Dargan Crescent.

First week will be training in-office - Full Equipment provided for home working.

Permanent position.

This is one of the best call handling roles on the market.

Salary
£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

First point of contact for our customers via inbound calls and other methods of communication.#
Providing a great customer service experience.
Direct, when appropriate to other departments to address the customer's needs.
Accurately recording/logging interaction with customers and updating account information.
Working with management to maintain best practices for efficient communication with customers.
Address customer questions about new products, services, promotions

The Ideal Person