Customer Service Team Leader - Liverpool, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting position as opened up for a customer service team leader to come and join a growing team based in Liverpool City centre If you are passionate about growing and supporting a team and customer service then this could be the role for you

Client Details
An exciting position as opened up for a customer service team leader to come and join a growing team based in Liverpool City centre If you are passionate about growing and supporting a team and customer service then this could be the role for you

Description

Through strong leadership, manage a team of Customer Service Associates to provide a first class customer contact and customer journey.
Resolving queries Right First Time in a prompt, friendly and professional manner.
Coaching, developing and motivating the team to maximise performance and meet targets
Build and promote a positive work culture, which promotes the delivery of excellence
Providing a value add service that enhances the customer experience and builds our brand and service reputation
Channelling communication to ensure key stakeholders are kept abreast of the campaign performance and challenges
Proactively identifies and creates opportunities to improve the customer experience through continuous evaluation
Identifying, highlighting and escalating any service related issues, incidents or trend
Delivering and maintaining both individual and team targets
Flexibility in hours of work/shift patterns requirement for limited On Call Working over weekends on a rota basis

Profile

Previous management experience working in a fast paced, high performance culture, ideally within a customer contact centre
Leadership experience with evidence of driving team performance through coaching and development techniques and situational leadership
Good understanding of people issues and the skills and experience to manage others
A passion for delivering first class customer service and driving sales through service
Excellent verbal and written communication skills
Excellent planning and organisational skills, with a quality focus and attention to detail
The ability to make decisions and influence change through others
Commercial acumen
Resilient with a strong work ethic and the tenacity, drive and determination to achieve and succeed targets
Good social and interpersonal skills
Good listening and problem solving skills
A professional and positive approach
Proactive, confident and selfmotivated
A team player
IT Savvy with good MS Office and keyboard skills
Flexibility to work shift pattern