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Support Administrator - Carlisle, United Kingdom - Clearline Recruitment

Clearline Recruitment

Verified Company

Carlisle, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This job is working for one of the most successful business technologies providers in the UK.

Already a huge success with 13 offices, 900 employees and close to a £2,000,000 turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress.

The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment.

This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.

Within this role you will be responsible for triaging and validating incoming Support Tickets to the Service Desk, ensuring all tickets are allocated to the correct tier and the correct information has been requested / correct priorities have been set.

It is essential that you possess excellent communication & organisational skills, attention to detail and must have a passion for customer service Ideally, you will have IT / Telco support experience and previous knowledge of core ticketing system features, but this is not essential.

Some of the main duties include:

Allocate support tickets (around 150 per day) to the appropriate Technical Support Advisors
Review the information in the ticket and ensure the correct company details and priority rating for the urgency and impact of the ticket has been set
Request additional information on the ticket from the customer to help aid the Support Team's resolution
Reallocate tickets based on workflow, absence/annual leave, and service levels in line with aging profile
Review incoming proactive alerts and assign to the appropriate Support area
Assist the Service Desk Team Lead in identifying common themes and trend analysis with regards to ticket typology, status, and age
Various other duties when necessary
Salary:

£21,000 - £23,000 per annum

Location:
Shoreham-by-Sea

Full Time

For more information and a full job description, please contact Joe Walker at Clearline Recruitment.

Job Types:
Permanent, Full-time

Salary:
£21,000.00-£23,000.00 per year

Benefits: