Patient Experience Co-ordinator - London, United Kingdom - Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The patient experience co-ordinator will provide coordination, support and administrative skills to the patient experience team. The post holder will work as a key member of the patient experience team and will be responsible for managing and maintaining core documentation,

information and reporting for the Patient and Public Engagement and Experience Strategy, scheduling and maintaining meetings and be the first point for enquiries to the patient experience team.


  • To liaise with patients, public and staff as necessary to carry out the role maintaining professional and polite manner
  • Provide support to frontline staff in understanding the Friends and Family Test, National Patient Surveys and Local Survey Programmes
  • Responsible for the data collection and analysis of feedback from patients and the public.
  • Be responsible for sending out invites, booking meeting rooms, booking refreshments and taking actions points for regular Patient Experience forums including internal and
external attendees

  • Use of computerised databases and information systems to record and receive patient experience information and other software including but not exhaustive to ENVOY, SurveyMonkey, Better Impact, Datix


The postholder will also act as Deputy COO's to the Deputy CEO and Chief Operating Officer and will be responsible for managing the Trust's relationship day-to-day with all partners across the North West London Integrated Care System.


You will take responsibility, working alongside the Director of Strategy, for the development of integrated care strategy and business in the site's local health and care economy, in line with Trust-wide strategy and standards.

You will add value to Division and Corporate planning through linking operational delivery and performance with wider strategic perspectives and the Trust's core duties such as Reducing Inequalities


Both postholders will work together, with assistance from the Site Medical Directors and Site Nursing Directors, to form and drive a coherent strategy and change agenda to achieve the quality and finance expectations set out in the Clinical Services Strategy and Trust business plans.

This will include the cross-site standardisation of clinical practice, operational processes and reporting and the realisation of other benefits from the Improvement Programme.

To achieve this, they will secure effective support from corporate functions and make best use of resource and outputs from the Improvement Programme.

In return, we will offer you an exciting opportunity to be part of one of the country leading NHS Trusts and provide you will the necessary

  • To support the Trust's Patient and Public Engagement and Experience Strategy through effective deployment of patient engagement and involvement programmes, including capturing data in realtime from patients and public.
  • Managing the patient experience mailbox/telephone line and be the first point of contact for enquiries from patients, public and internal staff.
  • To undertake specific administrative and data related duties to support the Patient Experience Team
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