Service Desk Agent - Wakefield, United Kingdom - First Choice Recruitment, Wakefield

First Choice Recruitment, Wakefield
First Choice Recruitment, Wakefield
Verified Company
Wakefield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role :
Service Desk Agent

Salary: 10.90 per hour

Hours of work:
training 9:00-4:30pm (after training between 7:00am-7:00pm, 8 hours shifts)

Location:
Wakefield WF1


To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.

Provision of 1st line support for incidents.


Key Accountabilities

  • Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
  • Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.
  • Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
  • Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.
  • Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
  • Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

For the role you will be able to demonstrate:

  • Excellent communication skills both written and verbal
  • Excellent administrative skills
  • Previous Customer services experience
  • A positive can do approach
  • Ability to work well in a team and independently

INDCOM

Job Types:
Full-time, Temp to perm

Contract length: 6 months


Salary:
£10.90 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Overtime

Ability to commute/relocate:

  • Wakefield: reliably commute or plan to relocate before starting work (required)

Experience:

- service advisor: 2 years (required)


Work Location:
One location
More jobs from First Choice Recruitment, Wakefield
See all jobs of First Choice Recruitment, Wakefield