Housing Insight - London, United Kingdom - SECURITY ACCESS FIRE & ELECTRICAL LTD

SECURITY ACCESS FIRE & ELECTRICAL LTD

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints & Enquiries Officer x 2 A leading local authority requires an interim Housing Repairs Complaints & Enquiries Officer to join their new team in Housing Assets.

Reporting to a team leader and working with another officer, you'll be responsible for producing timely, accurate and high-quality written responses to complaints and enquiries from residents, council members and MPs.

This is a varied role which will play a decisive part in ensuring that we deliver a service which is both compliant and which helps to improve levels of satisfaction among our residents.

You will also work to identify learnings from residents' feedback in order to deliver service improvements. Core skills, competencies and experiences

Experience in a high-volume customer contact operation environment

Experience of complaints handling/dispute resolution or experience of handling high-volume customer correspondence

Excellent written communication, interpersonal and organisational skills, with a demonstrable ability to work to tight deadlines

Experience of working within quality-assurance processes which deliver high-quality output

Experience of working in a heavily regulated compliance framework environment - An ability to analyse written correspondence to identify key learnings

Confidence in making judgements and decisions

Housing experience is desirable but not essential

Job Types:
Full-time, Temp to perm

Contract length: 9 months

Salary:
From £17.50 per hour

Schedule: