Technical Services Administrator - Slough, United Kingdom - Park Street People

Park Street People

Verified Company

Slough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A market leader in their field, this medical devices business with excellent staff retention levels is looking for a Technical Services Administrator with strong attention to detail and communication skills to join their growing business on a permanent,full time basis.

You will be looking for an opportunity to work across the coordination of the response for product complaints, adverse events and warranties.

A confident communicator you will enjoy engaging with customers and internal teams to ensure a timely response andprovide the highest standards of customer care and engagement.

Key Responsibilities

Provide high quality customer care relating to customer complaints and warranty claims in a timely manner
Ensure correct procedures are in place and being followed
Oversee business operations and provide accurate information to internal teams
Liaise with internal and external teams for cost estimates and equipment collections
Collate information for monitoring internal KPIs

Requirements:

Strong administration/logistics experience preferably in the medical devices/healthcare industries
Experience handling customer complaints
Knowledge of warranties and dealing with warranty queries and process
Background working in an ISO 13485 and 9001 regulated environment is preferred
Great IT skills with Microsoft Office and SAP experience is advantageous
Team player with great attention to detail and excellent time management skills
Excellent communication and interpersonal skills

Park Street People Ltd is an Equal Opportunities Employer.

We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation.

We are acting as an Employment Agency in relationto this role.