Support Worker - Surrey, United Kingdom - Quest24 Recruitment Ltd

Quest24 Recruitment Ltd

Verified Company

Surrey, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose and Context

BLOCK BOOKING SHIFTS ARE AVAILABLE ON A TEMPORARY BASIS

Key accountabilities and decision making:

To enable customers to lead as active and independent lives as possible by providing holistic and personal care.
Delivering the care plan.
Prioritising tasks as appropriate.
Accurate and legible documentation.
Identifying and ensuring health and safety standards are met.
Identify and report signs of poor practice or abuse.
Escalate concerns / issues as appropriate.

Knowledge and Understanding

Skills

Ability to read, understand and complete / contribute to care plans.
Health and safety in the workplace.
Manual handling procedures.
Safeguarding vulnerable adults.
Food hygiene.
Mental Capacity Act
Understanding of confidentiality and data protection within a care setting.
Commitment and passion to provide high quality person centered care.
Strong interpersonal and empathy skills.
Approachable attitude.
Ability to work as part of a team and individually. Ability to prioritise and plan around customer needs.
Creates an environment where customers feel able to participate and contributes ideas.

E
xperience

Qualifications

No prior experience of working in a care environment is required.
PBM Training IS A MUST.

Key Activities

Typical outcomes and measures

Provide person centered care and support (including laundry, housekeeping and kitchen duties) as identified in the care plan, whilst promoting choice and enabling customers to maintain independence and dignity.
The customer is well looked after encouraged to make choices for themselves.
Knowledge of care plan and able to discuss with key stakeholders as required.
Care and support is provided as per care plan.
Positive feedback received.
End of life care plan followed.
Assist in keeping the location clean, safe and odour free for customers.
No identifiable hazards.
Health and safety policies adhered to.
Maintain and complete accurate documentation of all care and support undertaken. Recognise, document and report any changes in the care plan, and participate in customer reviews as required.
Documentation is accurate and reflective of care and support provided.
Documentation is completed at the time care and support is provided.
Care plans are reflective of the needs of the customer.
Changes in needs are reported as appropriate.
Enrich wellbeing of customers by assisting in social activities.
Colleagues participate in activities.
Customer satisfaction measures.
Respond to emergency call system and deal with any emergencies as and when they arise recognising limitations of role. (Homes only)
Emergencies are dealt with in an appropriate way and timely manner.
No customers left at risk.
Emergency services / advice sought as required.
Undertake key worker duties, building relationships with customers, families and professionals.
Specific key worker duties completed.
Customer satisfaction measures.

Behaviour

Level

Behaviour

Level

Customer Focus

Adopts a positive and professional approach when dealing with customers to meet their needs.
Understands the importance of the customer to the success of Anchor.
Challenges others to think about the customer by

putting themselves in the customer's shoes'.

Takes personal responsibility for completing the customer transaction.

Level 1

Developing & Supporting People

Works alongside colleagues and encourages own and team's development in the delivery of great customer service.

Core

Leadership

Communicates and contributes effectively with both colleagues and customers.
Gets involved in the delivery of own and teams'

objectives consistently.

Core

Decision Making

Knows when to engage the support of others to seek resolution and best fit solution for the customer and business.
Shows the determination to see things through to a conclusion and collects the right information to make a sound decision.
Is flexible in their approach when faced with challenges.

Level 1

Growing & Improving the Business

Seeks to fully understand the range of services offered and uses this knowledge when interacting with customers and their families.

Core

Personal Impact

Consistently communicates clearly using relevant language that tailors the content to meet the needs of the audience.
Understands own behaviour and how that influences and affects others in the working environment.
Sets the standard of behaviour and takes responsibility for own and team actions.

Level 1

Job Type:
Part-time

Salary:
£10.75 per hour

Day range: