People Services Team Leader - Bolton, United Kingdom - Post Office Ltd

Post Office Ltd
Post Office Ltd
Verified Company
Bolton, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Summary:


Salary:
Competitive salary and package


Grade: 2A


Reporting Line:
People Transactional Services Manager


Contract Type:
Permanent


Location:
Bolton - Hybrid


Closing Date: 8th March 2024


What to expect:

As a People Services Team Leader, you will join us on our journey to drive a self-serve culture.


Working as part of the people support service team, you will report to the People Transactional Services Manager and lead a team of Customer Service Coordinators who are responsible for providing an efficient and effective first-line support for people queries, requests and issues from colleagues.


In addition, you will ensure effective resource planning to maximise the potential and productivity of resources and provide data analytics showcases trends and offering solutions to ensure continuous improvement.


What we can do for you:

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation.

Beyond a competitive salary, we offer a comprehensive benefits package that includes:

  • 25 days annual leave that increases with tenure
  • Up to 10% on target bonus opportunity
  • Access to Benenden Healthcare
  • Generous pension contribution
  • Life assurance
  • Income protection after 12 months service
  • Full support from our employee assistance programme and access to our employee benefits platform
  • Everevolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues.

We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth.

Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'.

As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.


What you'll need to succeed:

To be successful in this role, you will demonstrate sound knowledge, and experience of, operating within complex people policies and procedures


In addition, you will:

  • Possess experience of driving a strong customer service culture with a focus on continuous improvement and incident management
  • Showcase your ability to coach and develop others through previous team leading experience.
  • Demonstrate data analysis and insights skills.
  • Be proficient in Microsoft packages such as Word and Excel
  • Showcase a customer focussed approach with a desire to provide a firstclass service.
  • Possess excellent verbal and written communication skills with the ability to influence and negotiate.
  • Demonstrate a cando attitude and proactively seeks solutions to problems.

About us:

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing.

As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us.

Our journey forward is one of reflection, learning, and positive change.


Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve.

This mission drives us, ensuring that we remain focused on our purpose and strategic intent.

If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you.

Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.

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