Workshop Administrator - Leeds, United Kingdom - MBA

MBA

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Full Job Description

As a Workshop Administrator, you'll play a part in keeping some of the UK's biggest brands on the road, responsible for ensuring the most efficient and highest possible standard of customer service and depot administration procedures.

Working as part of the team to maintain, build employee and customer relations to ensure that the workshop operation achieves all set financial and cultural objectives/targets.

And when you join us, you're supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.

What you'll do

Provide outstanding customer service through face to face, phone and general administration support and filing
Manage the daily Work In Progress reports ensuring that all jobs are correctly entered on system and that the WIP administration is controlled
Resolve where possible customer queries when necessary bring to the attention of the Workshop Controller / Workshop Manager
Deal with customer's bookings ensuring that we have a method for payment and the correct line of authority and amount procedures are followed
Work within Company
Standards as well as Industry & Legal Health, Safety & Environmental standards at all times and without exception
Understanding of all Company Safe Systems of Work and adhere to them at all times
Job cards to be raised on the correctly Inc. PO, customer authorization etc. Raise service sheets on workshop and any other relevant paperwork required
Provide all customer documentation in a timely manner and maintain customer files
Place orders on Sage as needed and liaise with supplier's chase invoices and keep accruals to a minimum
Dispatch Service Inspection Worksheets and copies of certification to customers as required
Ensure all vehicle Accident Report Forms are completed correctly and submitted.
Input daily productivity hours
Contribute to the development and delivery of an effective and proactive cultural environment
Management and processing of all 3rd party costs and challenging and demonstrating cost saving measures against this where possible
Management of customer platforms, i.e. R2C so we are able to demonstrate 100% compliance and adherence.