Ward Clerk - Winwick, United Kingdom - Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust

Verified Company

Winwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The hours are full time 37.5 hours per week, Monday to Friday 9am to 5pm.

The purpose of this post is to provide a comprehensive administrative and clerical service to an excellent standard, ensuring a high level of accuracy to the inpatient area.

The post holder is expected to work closely with the teams working with the minimum of supervision to co-ordinate his/her activities to ensure that an efficient service is provided.

The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.

The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.

They will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the clinical team to utilise their time in an efficient and effective manner.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient.

We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.

We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Communication Skills

Be the designated contact person for all administration and clerical matters within the inpatient area. To answer the telephone and deal with enquiries/queries

Proactively manage telephone calls; many may be of a sensitive nature from service users and carers or from other healthcare professions, which require a high level of confidentiality and sensitivity.

Liaise with various professional and technical staff within the hospital and contact DHSS, Social Workers and other professional bodies on the service user's behalf.

Communicate professionally and effectively with service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner

Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.

Analysis and Judgement Skills

Work flexibly to ensure the needs of the service are met at all times.

Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.

Planning and Organisational skills

Complete documentation for all inpatients and enter information onto The Patient Administration System.

Produce an admission form from the system and file in the service user's health record.

Produce a daily bed return from the Patient Administration System and check with the ward board for accuracy.

Prepare and dispatch works orders and maintaining and monitoring adequate stationery stock levels.

Prepare and dispatch requisitions for fresh stocks for all ward stores except drugs and pharmacy items.

Arrange outpatient appointments as required in line with local and national targets and arrange appointments for patients in other hospitals etc.

Sort, distribute and re-direct mail, service user's records, reports and any other documentation.

Prepare NHS medical certificates ensuring exemption where applicable.

Contact acute hospital departments by telephone to arrange appointments and obtain verbal results. Complete filing/scanning of all results and tests.

Prepare NHS medical certificates ensuring exemption where applicable.

Undertake the typing of ward documentation and input data onto database as appropriate.

Arrange duplication/photocopying of documentation and fax information to other departments, hospitals etc.