Part-time Receptionist - Runcorn, United Kingdom - Halton Haven Hospice

Halton Haven Hospice

Verified Company

Runcorn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

JOB DESCRIPTION

Job Title
Receptionist

Location
Halton Haven Hospice

Reporting To
Director of Operational Services

Accountable To
Director of Operational Services

JOB SUMMARY:

Responsible for ensuring that the Hospice Reception runs efficiently and effectively.

DUTIES AND RESPONSIBILITIES:

To work closely with employees and volunteers to ensure that the philosophy of welcome

and care is always extended to patients, families, and visitors.

Duties
will include:

Receive visitors to the Hospice in a courteous and friendly manner and direct them

appropriately

Welcome new patients and their relatives into the Hospice, liaising with the Nursing Team and ambulance personnel
Give initial support to distressed relatives, before referring on to the appropriate Clinical Team member or Family Support Unit
Operate the Hospice switchboard, directing calls promptly to individuals and/or

departments

Take messages as required and ensure that these are accurately recorded and passed

on promptly

Assist with mailouts as and when required e.g. franking post and envelope stuffing
Accept post on behalf of the Hospice and any adhoc deliveries e.g. flowers, returned equipment, donations. When receiving patients' gifts/flowers ensure they are delivered appropriately, liaising with the Nursing Team
Receive donations, completing the necessary documentation and liaise with the Finance and Fundraising Team
Ordering stationery for all Hospice departments
Operate the cash till and keep financial records as required by the Finance and Fundraising Team. Receiving payments for Hospice goods, small shop items, visitor refreshments etc.
Maintain awareness of forthcoming Fundraising Events, keeping the publicity of these uptodate and sell tickets as advised by the Fundraising Team
Assist the Facilities Team by keeping display areas of the Hospice clean, tidy, and well stocked, in line with hospice standards
Ensures supplies of Hospice information leaflets are available in the reception area
In the event of a fire collate attendance sheets and hand them to the Executive Team or relevant staff on duty
Undertake responsibility for Health & Safety and fire prevention in the Reception area
Undertake responsibility for security in the Reception area
Treat with confidentiality all information acquired concerning the Hospice, patients, relatives, employees, or volunteers

SPECIAL FEATURES OF THE JOB:

The role will be required to possess excellent communication and listening skills. And recognises the importance of confidentiality at all times.

GENERAL:

To carry out and comply with the prevention and control of infection as per Hospice policies and procedures.

The post holder is responsible for safeguarding the interests of children and adults who they come into contact with during their work.

To fulfil these duties post holders are required to undertake mandatory training to recognise the signs and symptoms of abuse, or neglect, or individuals at risk and to follow Halton Haven policies relating to safeguarding practice including reporting any concerns that they may have.

Take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work.

Co-operate with their employer as far as is necessary to meet the requirements of the legislation.

All staff should be aware of and aim to contribute to Halton Haven's vision and mission and strive to exhibit the expected values & behaviours at all times.

The contents of this job description are not exhaustive and may be amended in accordance with the needs of the service after discussion with the post holder whose agreement will not be unreasonably withheld.
**Signed
Date

Postholder
**Signed
.. Date
..**
Line Manager

Job Types:
Part-time, Permanent

Part-time hours: 22.5 per week

Salary:
£10.61 per hour

Benefits: