CRM & Consumer Marketing Intern - Kings Cross - London, United Kingdom - Universal Music Group

Universal Music Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Music is Universal

It's the passionate and dedicated team at Universal Music who help make us the world's leading music company.

From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

The A Sid

e:
A Day in The Life

Reporting to the CRM & Consumer Marketing Executive, this role forms part of a comprehensive consumer relationship-marketing service to the UK Business & Labels, all other areas of Universal but most importantly consumers.

This role will be working alongside the CRM & Consumer Marketing team who are responsible for growing the value of consumer data through the implementation of strategic group-wide initiatives and new consumer technology.

The B Sid

e:
Skills & Experience

Be Administrative

Support labels on our inhouse CRM systems and Technology
Daily administrative data tasks and regular audits across all systems and assets
Support CRM & Consumer Marketing Exec with Monitoring & Reporting of all eCRM and ecommerce activity on a monthly basis
Meeting coordination agendas, follow up on label meetings with notes and action points
Compile and execute the monthly Genre Newsletters

Be Collaborative

Support CRM & Consumer Marketing team with Best Practice and Case Study materials (excel, PowerPoint)
Support CRM & Consumer Marketing Exec with the coordination of labels and platform developers for site builds on inhouse website builder and WordPress platform
Support all labels & digital marketing with CRM system queries and help collate and brief new developments to the development team
Support labels with new website requests and go live process checks
Additional ad hoc duties & reports when required

Be Conscientious

Research and keep up to date on all aspects of CRM and feedback to labels & central digital
Proactively clean and update the consumers & their attributes on the CRM database
Consumer GDPR & Data Privacy checks and updates to ensure compliance and assist labels to ensure GDPR compliance in all CRM campaigning

Person Specification

Necessary

Digitally savvy with good awareness of CRM and comfortable with systems and technology
Excellent attention to detail
Flexible and able to prioritise own workload
Highly numerate with an analytical mind
Excel: VLOOKUP, pivot tables, and all other basic functionalities are a must
Selfmotivated, hardworking, and enthusiastic
Excellent oral and written communication skills
Highly organised with the ability to keep calm under pressure
Good computer skills i

e:
Microsoft Office, Google Analytics, PowerPoint

Awareness of Consumer Relationship Marketing and the part data plays within the marketing environment

Desirable

Experience of working in an office environment
Track record of working in multitasking high pressure environment
Knowledge of digital marketing / digital music developments
Past experience using CRM systems and campaigning
Experience of WordPress platforms and/or plugins

Bonus Tracks:
Your Benefits

Group Personal Pension Scheme (between 3% and 9%)
Private Medical Insurance
25 paid days of annual leave
Interest Free Season Ticket Loan
Holiday Purchase scheme
Dental and Travel Insurance options
Cycle to Work Scheme
Salary Sacrifice Cars
Subsidised Gym Membership
Employee Discounts (Reward Gateway)

Just So You Know

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable.

However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop.

Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category:
Internships