Concierge - London, United Kingdom - HCA Healthcare UK

HCA Healthcare UK

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Location - LOC, Harley Street, London
**Permanent, Full time, 37.5 hours per week covering various shifts between 0700 and 2100, Monday

Sunday**
Salary
Up to £25,000 per annum (dependent on experience)"We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses."

About the Role

There is an exciting opportunity for a Concierge to join the LOC.

This role is vital in providing Concierge service to all departments, staff, patients, consultants and visitors to the facility as required.

Duties include but are not limited to:

Provide a concierge service that offers a professional, prompt and courteous service to its users.
Delivery/collection of mail, medications and other items as requested
Address all visitors with the courtesy and politeness expected of a 5 star service provider
Facilitate the safest and best possible patient journey
Ensure consultants rooms are clearly labelled with consultants names.
Assist patients to their vehicles and with their luggage
Have extensive knowledge of the geography and services available of the site
Understand the needs of all visitors and tailor the service accordingly
Express empathy & understanding when dealing with issues
Promote collaborative relationships with other departments and third parties
Maintain up to date knowledge on any changes that will influence a patient journey
Covering different areas and buildings within the department
To be fully compliant in relation to information security processes
To ensure the outside of the Hospital premises are maintained in a clean and tidy state at all times.
Work to the department's key performance indicators and objectives are met in line with the hospital objectives
To establish and maintain a close working relationship with all departments that have a bearing on the functions on the Concierge.
Parking of consultants cars