Scheduler - Ormskirk, United Kingdom - Home Instead

Home Instead

Verified Company

Ormskirk, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

The Scheduler is expected to perform a variety of duties in the coordination of scheduling service for clients.

The Scheduler is responsible for scheduling clients and Care professionals in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Job Description:

To organise all rotas and staffing requirements
Ensure all staff and clients are aware of working schedules
Be responsive to changes in the schedule and liaise with relevant team members
To undertake any support or admin duties as required by Franchise Owner or Care Manager
Reflect the core values of Home Instead West Lancashire & Chorley
Maintain regular communication with line manager and office staff
To act as an ambassador for Home Instead West Lancashire & Chorley

Primary Duties & Responsibilities which could include, but are not limited to:

Answer each incoming call in a friendly, professional and knowledgeable manner
Develop and maintain relationships with both clients and care professionals by regular informative and telephone QA contact
Coordinate care professionals schedules on a daily basis
Coordinate and maintain monthly client schedules in Home Instead System
Identify and report to Head of Quality and Care, areas of recruitment need
Enter and maintain accurate client and Care professionals records in Home Instead Software
Participate in out of hours "on call" rota
Provide up to date hand over for out of hours cover

Qualifications:

Experience working in a scheduling role, ideally within the Home Care sector but other industry backgrounds will be considered.
Tenacious problem solver.
Excellent communication skills.
Loves a dynamic working environment and is calm under pressure.
IT Literate good working knowledge of MS office, CRM software & Excel.
Ability to pick up new systems quickly.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.