Customer Services Representative - Cramlington, United Kingdom - Adecco UK

Adecco UK

Verified Company

Cramlington, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Adecco are delighted to be working with our client to find an experienced customer service representative to join their team An amazing office space, fantastic culture and appreciation for a work life balance are only a few of the things that make this opportunity so exciting

37.5 hours per week

Mon-Fri (early finish on Friday)

Exceptional service to each consumer/customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.
Maximising the sales lead of every opportunity that comes into the business.
Receiving telephone orders and entering orders and return material authorisations on to the system.
Providing price and availability information as requested.
Answering enquiries on status of orders and following through on all commitments made to customers.
Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.
Action calls regarding faulty product and liaising with customers, consumers, and service centers.
Arranging collections from customers for delivery to the warehouse, service centres or the office.
Monitoring stock levels, and ordering spare parts as required
Any additional similar duties as required to ensure the efficiency and ongoing improvements of the Customer Services function.

Desired traits:

Good written and verbal communication skills are essential, with a commitment to the customer and consumer.
Excellent telephone skills, with the ability to assist customers and always communicate effectively and professionally.
Strong data entry skills and a good level of Excel knowledge and experience.
A solid working knowledge of SAP
The ability to demonstrate a positive attitude, flexibility, and a focus on continuous improvement
The ability to build effective working relationships with customers and our fieldbased sales team
The ability to work to tight deadlines and effectively multitask is essential

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Jess Read