1st Line Support Engineer - Manchester, United Kingdom - ITECCO

ITECCO
ITECCO
Verified Company
Manchester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

1st Line Support Techncian, £27,000, Manchester

Job Title: 1st Line Support Technician


Location:
Manchester, United Kingdom


Salary:
£27,000 per year


Key responsibilities:


  • Troubleshoot and resolve a wide range of technical issues, including hardware and software problems, network connectivity issues, and more
  • Document and track customer inquiries and resolutions in a timely and accurate manner
  • Escalate more complex issues to higher levels of support as needed
  • Contribute to the continuous improvement of the support process by identifying and suggesting process improvements

Requirements:


  • A minimum of 12 year of experience in a technical support role
  • Strong communication skills, both written and verbal
  • Excellent problemsolving skills and the ability to think logically and analytically
  • Experience with both Windows and Mac operating systems
  • A passion for helping customers and providing excellent customer service

Benefits:


  • Competitive salary
  • Health and dental care plan
  • Professional development and training opportunities
  • Opportunities for advancement within the company
  • Employee discounts on company products and services
  • Flexible work schedules (depending on company needs)
  • Casual dress code


My client offer a competitive salary and benefits package, as well as opportunities for professional development and advancement within the company.

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