Administrator (Broker Customer Support) - Newcastle upon Tyne, United Kingdom - NWH Group

NWH Group
NWH Group
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you passionate about delivering exceptional customer service?

Are you a skilled communicator with a knack for building lasting relationships?

If so, we have an exciting opportunity for you


Join our team at NWH Group as a Broker Customer Support and Administrator, and play a vital role in enhancing customer satisfaction and promoting our company values.


NWH Group is a leading name in the industry, known for our commitment to delivering excellence in waste management services.

As part of our Account Management team, you will have the chance to contribute to our growth and make a meaningful impact.


As a Broker Customer Support & Administrator, you will report to Account Manager and be a key point of contact for our established customers who come through our Broker network.

Your passion for excellent customer service will shine as you provide vibrant assistance, building and nurturing relationships with customers across various communication platforms.

You will be at the forefront of delivering top-notch service while upholding NWH's reputation as a leader in the industry.


Your Key Responsibilities:

  • Provide vibrant assistance to new and established customers, utilising multiple communication platforms.
Build lasting relationships and foster excellent rapport with customers, showcasing our dedication to their satisfaction.

Proactively manage high volumes of calls and orders, ensuring efficiency and accuracy.

Skilfully handle and analyse invoice queries to resolve issues promptly.

Accurately create, record, and schedule orders and services using our bespoke IT systems.

Act as a passionate promoter of the company's services, supporting the Sales function of our broker network.

Represent the NWH Group as an ambassador, embodying our values in all interactions.


You will possess:

  • Impeccable telephone manner, ensuring effective communication with customers.
Excellent IT skills with experience using CRM systems.

Admirable team player with exceptional organizational skills to manage tasks efficiently.

Exceptional attention to detail, guaranteeing accuracy in all interactions.

Master of self-motivation and ability to take initiative to address challenges.

Distinguished knowledge and experience of all Microsoft packages.

Mature and self-determined approach to work, displaying a strong work ethic.

Sophisticated and vibrant approach to change, readily embracing constructive feedback.

Competency in multi-tasking and maintaining composure in demanding environments.
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