Information & Advice Worker - Moving Forward with - Leicester, United Kingdom - Age UK Leicester Shire & Rutland

Age UK Leicester Shire & Rutland

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Information & Advise Worker - Moving Forward with Confidence Project

Fixed term - March 2026

At Age UK Leicester Shire & Rutland, a division of our charity, provides tailored and holistic information and advice to older people. This can cover anything from welfare benefits, adult social care provisions, charitable grants, housing, and local services.

You will work alongside your clients, being compassionate, understanding, and supportive of their needs with the ability to assist with life-changing or multi-faceted issues or unexpected crisis situations.

The role requires excellent knowledge of the benefits system & processes but more importantly the desire to help people.

You will require in depth and up to date knowledge of benefit entitlements in association with, health, housing Care Act 2014, adult social care:
Key Skills

The ability to develop good working relationships.
Excellent communication skills both verbal & written.
Excellent IT skills.
Maturity & emotional intelligence
Confident
Patient
Being supportive, kind, able to show empathy and sympathy
Work to deadlines
Ability to deal with challenging and sometimes distressing situations
Previous telephony experience is required
Full driving licence with business insurance required
Flexibility
Resourcefulness
Experience of working with older people
Work within policy & procedures

Benefits
Health cash plan

Employee assistance & wellness program

Employer pension contributions

Salary Sacrifice pension scheme

Life insurance cover (IF PART OF THE PENSION SCHEME)

25-days annual leave plus 2 discretionary days

Personal contribution to an amazing local charity

Hours: 37 Hours per week

Salary:
£25,641 per annum

Base:
Age UK Age Well Centre, 113 Princess Road East, Leicester,LE1 7LA

Job Types:
Full-time, Fixed term contract

Contract length: 24 months

Salary:
£25,641.00 per year

Benefits: