2nd Line IT Support Specialist - Wellingborough, United Kingdom - Impact Recruitment Ltd

Impact Recruitment Ltd

Verified Company

Wellingborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

**2nd Line IT Support Specialist
Wellingborough
Permanent
Full-time (office-based Monday to Friday, 37.5 hours per week)

Up to £27,000 DOE**We have an excellent opportunity for an IT Support Specialist to join an established company based in Wellingborough.

Our client is looking for an experienced IT professional with industry experience, a good technical background and a passion for technology.

Key duties and responsibilities of the IT Support Specialist:

Provide 1st and 2nd line support for IT users, infrastructure, and services.
Support the IT Director in ensuring ongoing improvement, and implementation of new services.
Monitor systems and services to ensure proper function, and ensure legal compliance for all systems, maximising effectiveness where possible.
Respond promptly to support incidents and other requests, escalating as necessary.
Update relevant IT records, logs, and adhere to internal processes and procedures.
Ensure internal systems and databases are maintained and up to date.
Participate in internal and external meetings and carry out any other requests as reasonably required.

Key experience and skills required for the IT Support Specialist:

Previous experience in IT Support, with strong working knowledge of MS Windows and Server based systems.
Indepth knowledge of firewall & network switch administration, ERP/CRM and IP telephony systems.
Excellent organisation and time management skills.
Ability to prioritise and work independently on various projects/tasks at a time.
Strong written and verbal communication skills.
Desirable but not essential: experience with MS Dynamics NAV, SugarCRM, Linux, or experience setting up/supporting Audio Visual equipment.
Good analytical and problemsolving skills.