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Support Officer - Bedford, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Bedford, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Support Officer

Contract Type:
Permanent

Salary:
£26,397 per annum

Working Hours:37.5 per week

Working Pattern:6 week rota working shifts Monday to Sunday 08.00 to 21.00

Location:
Clarence House, Bedford

The difference you will make as a Support Officer

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.

You will be working from one of our supported services providing support to our customers in a variety of ways.

Some of your responsibilities will include:

Carry out assessment to identify and prioritize needs
Use SMART goal planning to provide needs led holistic support
Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach
Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies

About You

We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.

We are looking for someone with:

Experience of working with vulnerable people with a range of needs in a support capacity
A genuine passion for working with people
Good communication skills and the ability to engage with and respect the needs of vulnerable people
Excellent team working skills with a creative flair and ability to think outside of the box.
Strong IT and social media skills to manage and maintain administration and recording systems

Why Riverside?
One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Role Profile

Work on a rota basis, including out of office hours where necessary
Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct etc.
Carry out assessment to identify and prioritise needs
Use SMART goal planning to provide needs led holistic support
Develop and maintain positive links with key stakeholders
Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
Where required, administer medication & ensure appropriate records are maintained
Ensure that the service complies with our standing orders & financial regulations
Adhere to confidentiality policies
Provide a comprehensive support planning service to customers in line with the department's policies, procedures and approach
Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies

including on the MPS IT system

Where appropriate, complete all tasks to meet targets towards minimising voids
In accommodation based services, liaise closely with the Housing Management Team to identify problems with Housing Benefit payments, review rent collection and address other tenancyrelated matter
Support customers to develop the necessary skills to live independently, and to access training, education and work

Person Specification

Essential